Get Started With This Help Centre

Welcome to the TELUS | Raven Support Portal. This is a central repository of information to help answer any support and troubleshooting questions you may have.

This help center provides four methods of support service for your team.

1. Initial training resources that should be reviewed before providing end-customer support for the Raven device. These can be found within the "Onboarding and Education" section.          
2. Reference materials to serve as a refresher and answer questions as you give support to your customers. These can be found in the "Troubleshooting" section or by using the search box.
3. Escalation abilities. You can create a support ticket with all the required information for Raven's support team via the "Submit a Support Ticket" box.                                                                         
4. Stay informed with the latest releases and what was included in each one under the 'What's New' section.                                                                                                                         

Before requesting support from the Raven team, please search these resources for the challenge you're encountering. If an escalation is required, we will be happy to assist. We hope you'll find these resources helpful in providing support to your customers.